Website Privacy Policy

Effective Date: 1/29/2026

This Privacy Policy explains how Telegenix LLC (“Telegenix,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our websites, create an account, complete an intake, communicate with us, or use our services (collectively, the “Services”).

Important: If you use telehealth/clinical services through our platform, your health information may be protected by HIPAA. Please also review our Notice of Privacy Practices (HIPAA) below.

1) Information We Collect

We may collect the following categories of information:

A. Information you provide

• Contact details (name, email, phone number, mailing address)
• Account information (login credentials, profile details)
• Health and intake information you submit (medical history, symptoms, medications, allergies, vitals, goals, and other information you voluntarily provide)
• Communications (emails, chat messages, support requests, form submissions)
• Payment information (billing address and transaction details). Payment card data is typically processed by a third-party payment processor.

B. Information collected automatically

• Device and usage data (IP address, browser type, device identifiers, pages viewed, timestamps, referring URLs)
• Cookies and similar technologies (described below)

C. Information from third parties

• Service providers that support our platform (e.g., hosting, analytics, customer support, payment processing)
• Clinical providers/pharmacies/labs (as applicable) involved in delivering services to you

2) How We Use Information

We use information to:

• Provide, maintain, and improve the Services
• Create and manage user accounts
• Facilitate telehealth workflows (e.g., route your intake to a licensed clinician for evaluation; coordinate fulfillment if prescribed)
• Communicate with you (service updates, support, administrative messages)
• Process transactions and prevent fraud
• Monitor, troubleshoot, and secure our systems
• Comply with legal obligations and enforce our Terms

3) Health Information and HIPAA

If you use our Services for telehealth/clinical purposes, the information you submit may include Protected Health Information (“PHI”).

We handle PHI using administrative, technical, and physical safeguards designed to protect confidentiality, integrity, and availability.

We share PHI only as permitted/required to support your care (for example, with licensed clinicians and pharmacies involved in your treatment, and with vetted vendors supporting the platform under appropriate agreements).

For more detail on PHI uses/disclosures and your HIPAA rights, see our Notice of Privacy Practices (HIPAA).

4) How We Share Information

We do not sell your personal information. We may share information in these circumstances:

A. With clinical providers and care partners (as applicable)

To facilitate your care, we may share relevant information with licensed clinicians, pharmacies, labs, and other care partners involved in evaluation, prescribing (if appropriate), and fulfillment.

B. With service providers (vendors)

We use vendors to operate the Services (hosting, payment processing, customer support tools, security monitoring, analytics). They may access information only to perform services for us and are required to protect it.

C. For legal, safety, and compliance reasons

We may disclose information to comply with law, respond to lawful requests, protect rights/safety, prevent fraud, and enforce our agreements.

D. Business transfers

If we’re involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.

5) Cookies, Analytics, and Tracking

We use cookies and similar technologies to:

• Remember preferences and improve site functionality
• Understand site usage and performance
• Secure the site and prevent abuse

You can control cookies through your browser settings. If we use third-party analytics/advertising tools, you may also have opt-out options through those providers.

Tracking technologies we use:

• Google Pixel
• Meta Pixel
• And More

6) Communications Preferences (Email/SMS)

• You may opt out of promotional emails via the unsubscribe link.
• If you receive SMS messages, you can opt out by replying STOP (message/data rates may apply).
• Service/transactional messages (e.g., account or care-related) may still be sent when necessary.

7) Data Security

We use safeguards designed to protect your information, including secure transmission methods and access controls. However, no system can be guaranteed 100% secure.

8) Data Retention

We retain information for as long as needed to:

• Provide the Services
• Maintain required business records
• Comply with legal/clinical obligations
• Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and applicable requirements.

9) Your Privacy Choices and Rights

Depending on your location and the nature of your relationship with us, you may have rights to:

• Request access to or a copy of your information
• Request correction of inaccurate information
• Request deletion (subject to legal/clinical retention obligations)
• Object to or restrict certain processing (where applicable)
• Withdraw consent (where processing is based on consent)

HIPAA rights for PHI are described in the Notice of Privacy Practices.

10) Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.

11) International Visitors

Our Services are intended for use in the United States. If you access the site from outside the U.S., you understand your information may be processed in the U.S.

12) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last Updated” date.

13) Contact Us (Privacy)

Questions or requests about privacy can be directed to:

Telegenix Team
Telegenix LLC
7957 N University Dr Suite 160, Parkland, FL 33067
support@telegenix.com