Terms of Service

By accessing or using the Telegenix website or services, you agree to be bound by these Terms of Service.

1. Telemedicine Services

Telegenix provides access to telemedicine services by connecting users with licensed U.S. medical providers.

Telegenix is not a medical provider, does not practice medicine, and does not control or interfere with clinical decision-making. All medical evaluations, diagnoses, and treatment decisions are made exclusively by independent licensed providers.

Telegenix does not guarantee that any medication will be prescribed.

2. Provider Discretion

All medical decisions are made solely at the discretion of the licensed provider.

Medication will only be prescribed if a provider determines, in their professional medical judgment, that it is medically appropriate following a telemedicine evaluation.

3. No Guaranteed Treatment

Submitting an intake form or completing a consultation does not guarantee:

• A prescription
• A specific medication
• A specific dosage
• A specific treatment duration

Treatment recommendations are based on individual medical evaluation.

4. Prescription Fulfillment

If a prescription is issued, medications are fulfilled by The Pharmacy Hub, a licensed U.S. pharmacy.

Telegenix does not dispense or ship medications directly.

5. Pricing

Program pricing reflects participation in a treatment program and not a guarantee of any specific medication.

Final treatment recommendations and associated costs may vary based on the provider’s medical determination.

6. Eligibility & State Availability

Telegenix services are available only in U.S. jurisdictions where affiliated medical providers are properly licensed.

Service availability may vary by state and is determined during the intake and consultation process.

You must be at least 18 years old to use our Services.

7. Use of Website

By using our website, you agree:

• To provide accurate and truthful information
• Not to impersonate another person
• Not to misuse, disrupt, or attempt unauthorized access to the website or services

8. Changes to Terms

We may update these Terms of Service from time to time.

Continued use of the website or services after updates are posted constitutes acceptance of the revised Terms.

SMS Messaging Terms & Conditions

1. Program Name & Description

The Telegenix SMS Program provides transactional and informational messages related to:

• Account activity
• Appointment reminders
• Intake status updates
• Prescription status notifications
• Customer support communications
• Important service-related alerts

2. Opt-In

By providing your mobile phone number and opting in through our website or forms, you consent to receive SMS messages from Telegenix.

Consent to receive SMS messages is not a condition of purchase.

3. Opt-Out Instructions

You may opt out at any time by replying “STOP” to any SMS message.

After opting out, you will no longer receive SMS communications unless you re-enroll.

4. Rejoining Instructions

To rejoin after opting out:

• Reply “START” to a previous message, or
• Re-enroll through our website opt-in forms

5. Help Instructions

For assistance:

• Reply “HELP” to any SMS message
• Email: support@telegenix.com

6. Message Frequency

Message frequency may vary based on user activity and service interaction.

7. Message & Data Rates Disclaimer

Message and data rates may apply depending on your mobile carrier and plan.

8. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

9. Privacy Policy

Your information is handled in accordance with our Privacy Policy.

10. Compliance with Industry Standards

Our messaging practices comply with applicable industry standards, including CTIA guidelines and carrier requirements for A2P 10DLC messaging.

11. Legal Compliance

Participation in the SMS program is subject to applicable federal and state laws and regulations.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If you believe a minor has provided personal information, please contact us to request deletion.