Prescription Treatment Return, Refund, and Replacement Policy

This Prescription Treatment Return, Refund, and Replacement Policy applies to prescription medications and prescription treatments purchased through Telegenix LLC (“Telegenix,” “we,” “us,” or “our”).

1. Final Sale on Prescription Treatments

All purchases of prescription treatments are final.

Because prescription medications are prescribed, packaged, labeled, and dispensed for a specific individual, Telegenix cannot accept returns or issue refunds for prescription treatments once an order has been submitted for processing, dispensed, shipped, or delivered, except where required by applicable law.

This policy applies even if the product is unopened, unused, or remains in its original packaging. We cannot accept returned prescription medication for reuse, resale, or re-dispensing.

2. Damaged, Defective, or Incorrect Orders

While we do not offer refunds for prescription treatments, we may replace an item if it arrives damaged, defective, compromised, or materially different from what was prescribed or ordered, subject to verification and applicable pharmacy, clinical, and legal requirements.

To request a replacement, you must email support@telegenix.com within 48 hours of delivery and include:

• Your full name and order information;
• Proof of purchase, such as an order confirmation, receipt, or transaction record;
• A clear photo showing the damage, defect, packaging issue, or incorrect item; and
• A brief description of the issue.

Requests submitted more than 48 hours after delivery may not be eligible for replacement.

Please do not use any medication that appears damaged, defective, tampered with, mislabeled, incorrectly dispensed, or otherwise unsafe. Contact us promptly so the issue can be reviewed.

3. Replacement Review Process

Replacement requests are reviewed on a case-by-case basis. Telegenix may need to coordinate with the dispensing pharmacy, prescriber, shipping carrier, or other service providers to evaluate the issue.

If a replacement is approved, Telegenix or the applicable pharmacy will provide instructions regarding the replacement process. We may require additional information to verify the issue before approving a replacement.

Approval of a replacement does not create a right to a refund, credit, or future replacement.

4. Exchanges

Exchanges are available only for prescription treatments that are damaged, defective, compromised, or incorrect as described above.

We do not exchange prescription treatments for any other reason, including but not limited to:

• Change of mind;
• Ordering the wrong treatment;
• No longer wanting or needing the medication;
• Failure to use the medication;
• Dissatisfaction unrelated to damage, defect, or dispensing error;
• Side effects, lack of expected results, or other clinical concerns; or
• Delays caused by an incorrect shipping address or failure to retrieve the package after delivery.

Clinical questions or concerns should be directed to your provider or care team. If you believe you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.

5. Shipping Issues

If your order is lost in transit, arrives with visibly damaged packaging, or is marked delivered but not received, contact support@telegenix.com promptly. We may ask for documentation, including photos, tracking information, or confirmation of the shipping address.

Replacement eligibility for shipping-related issues is determined case-by-case and may depend on carrier records, pharmacy requirements, and applicable law.

6. Do Not Return Medication Unless Instructed

Do not mail or ship prescription medication back to Telegenix unless you receive specific written instructions from Telegenix, the dispensing pharmacy, or another authorized party.

If you have unused, unwanted, expired, or damaged medication, please follow the disposal instructions provided with the medication, consult your pharmacist, or use an authorized medication take-back or disposal option where available.